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Customer Service

We welcome any questions or inquiries that you may have. Please contact us at 954-791-0209 or email quote@canmarkprinting.com or click here for our contact page.

Shipping & Delivery
*UPS
Orders which do not meet the restrictions for UPS will be shipped by standard ground and charged accordingly without notification. UPS shipping does not guarantee time in transit. Lost shipments are not available for investigation for at least 30 days. Orders shipped via UPS are at the consumer's risk.

Oversize Fees
Items which are considered "oversize" are noted on the website. Oversize fees range from $8.50 to $17.00. Exact charge will be noted at checkout. Oversize packages cannot ship Overnight. Oversize packages cannot be combined with other packages, therefore an additional shipping charge will be incurred for additional items on your order.

Shipping Times
 Every in-stock order we receive ships out within 24 - 48 hours. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. If you are having your merchandise sent to an address that is different from your billing address we request that the address be on file with the credit card company. Canmark Printing has the right to turn down an order that is shipped to an address other than the billing address on your order. Please ensure that your shipping address is on file with the credit card issuing bank so we can process your order. Delays due to payment processing are not the responsibility of Canmark Printing.

Standard shipping is ground delivery via UPS. Shipments via UPS provide tracking for your merchandise.

Shipment Arrivals
Time in transit is not guaranteed by the UPS. Air shipment time in transit is guaranteed by the shipper. However, most carriers are closed for national holidays and not held responsible for delays dues to weather conditions or natural disasters. Your shipping acknowledgement includes a tracking number for all UPS and Federal Express shipments. This will be emailed to you when it becomes active in the carriers database (typically the following morning after the ship date). Accurate tracking is not available until 1 business day before the expected arrival date. You may visit the following websites to track your packages.
http://www.ups.com/tracking/tracking.html
http://www.fedex.com/us/tracking/

Missing or Damaged Shipments: Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.
Privacy & Security
We know how important your data is, and have taken steps to protect your privacy. This Online Privacy Policy is provided to make you aware of how www.canmarkprinting.com collects uses and manages information of visitors to its Internet sites.

Canmark Printing views the personal privacy of users as an important issue and is committed to maintaining the security of personal information provided by users in accessing www.canmarkprinting.com. Canmark Printing collects the following information regarding all visitors to this site: domain name, IP address, information regarding what pages are accessed, information volunteered by you (such as e-mail address when filling out our contact form).

Other than stated above, no attempt is made to identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs, or where www.equpkits.com believes it is required to collect and produce relevant electronic documentation to fulfill its obligations to third parties, including statutory organizations under local law.

We will not share your personally identifiable information with any third parties.
Returns & Replacements
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines.

Returns Policy
 Returned merchandise must be in unused condition and in its original packaging. When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.

Please contact us for a return authorization number. Returns must have a return authorization number to be processed. Freight charges will not be refunded. The customer is responsible for insured shipping back to Canmark Printing. Returns sent COD will not be accepted. Damaged Merchandise If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise
If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.

Lost Boxes
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Missing Parts
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacture.
Terms & Conditions
Terms and Conditions of Use
THE FOLLOWING TERMS AND CONDITIONS OF USE SET FORTH THE BASIC RULES THAT APPLY TO THE SERVICES PROVIDED BY Canmark Printing, FOR THE PURPOSES OF THIS WEB SITE, " www.canmarkprinting.com "), WHICH MAY CHANGE IN THE FUTURE UPON NOTICE PUBLISHED ONLINE OR OTHERWISE PROVIDED BY Canmark Printing. EVERY USER OF THE SERVICES PROVIDED HEREUNDER AGREES TO COMPLY WITH THESE TERMS AND CONDITIONS OF USE. BEFORE YOU PLACE AN ORDER USING Canmark Printing, PLEASE CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS.

Canmark Printing Payment and Shipping Terms Payment Terms
Orders placed through the www.canmarkprinting.com Site will be processed by either Paypal, MasterCard, Visa, or Discover. Sorry, no C.O.D. shipments. Credit cards will be charged at the point of order by consumer.

Sales Tax
Sales tax is charged at the applicable rate, depending on the destination of the order. Currently we are required to charge sales tax in the State of Massachusetts.

Shipping Terms
Canmark Printing ships via 3-7 day ground service. Express delivery is available for an extra charge. Same-day delivery may also be available in your area. Shipping charges are based on the total weight of your order but your items may arrive in more than one box. Certain conditions apply. Canmark Printing currently ships to destinations in the USA as well as internationally.

Canmark Printing Payment and Shipping Terms Credit Card Security
On all orders you place at the www.canmarkprinting.com Site offer the use of a secure server that will encrypt your personal information, including your name, address and credit card number, before it travels over the Internet. The www.canmarkprinting.com Site uses technology that is the industry standard for secure online transactions. Because we use such secure servers, placing an order online at www.canmarkprinting.com is just as safe as giving your credit card number over the telephone. Our security measures are designed to prevent anyone from stealing and using your credit card number.

Federal Law
In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges made to your account.

Use and Protection of Customer Information
Canmark Printing will only maintain information relevant to helping us identify and address customers' needs and interests, and we make every effort to ensure that the information is used to make products and services available that will be valuable to the customer. Canmark Printing will not sell, distribute or otherwise make available to any third party, any of the information you provide.

Linking
Other sites may link to the www.canmarkprinting.com Web site only with the express prior written permission of EqupKits.com. Ordinary and automatic terms and conditions for consensual linking shall include, without limitation: (1) our right to demand that the link be removed if we believe, in our sole discretion, that the context of the link is inappropriate, inaccurate or otherwise objectionable, and (2) we determine, in our sole discretion, whether or not we want to be associated, affiliated or connected with another Web site in any manner. Merely because a link may exist on another third-party site to this Web site, whether with or without our knowledge and/or permission, does not mean that  Canmark Printing approves of, sponsors or is associated with the third-party Web site or its goods or services. Before linking, please submit requests for a link to www.canmarkprinting.com.

Submissions
We welcome your comments regarding Canmark Printing merchandise and services, including your comments regarding the www.canmarkprinting.com Web site. However, any notes, messages, ideas, suggestions or other communications sent to Canmark Printing through the www.canmarkprinting.com Web site (other than the personal information you send us when you place an order) will become the exclusive property of Canmark Printing. We will be entitled to use, reproduce, disclose, publish and distribute any material you submit to us for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.


Disclaimers
YOUR USE AND BROWSING OF THE www.canmarkprinting.com WEB SITE IS AT YOUR OWN RISK. THE www.canmarkprinting.com WEB SITE IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND.  Canmark Printing DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS SITE OR ITS CONTENTS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THE www.canmarkprinting.com WEB SITE IS ACCURATE, COMPLETE OR CURRENT OR THAT THE Canmark Printing WEB SITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. WE DO NOT ENDORSE, NOR TAKE RESPONSIBILITY FOR, THE CONTENT OF THE SITES TO WHICH THE www.canmarkprinting.com WEB SITE IS LINKED - SUCH LINKS ARE PROVIDED FOR CONVENIENCE ONLY. WE MAKE NO REPRESENTATION THAT CONTENT PROVIDED ON THE www.canmarkprinting.com WEB SITE IS APPLICABLE OR APPROPRIATE FOR USE IN LOCATIONS OUTSIDE OF THE UNITED STATES. WE ALSO ASSUME NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE www.canmarkprinting.com WEB SITE, OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO FROM THE www.canmarkprinting.com WEB SITE.

Limitations on Liability
UNDER NO CIRCUMSTANCES SHALL Canmark Printing, OR ANY OF ITS RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS, BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE www.canmarkprinting.com WEB SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF SUCH PARTY, HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THE www.canmarkprinting.com WEB SITE OR ANY CONTENT ON THE SITE, OR WITH Canmark Printing TERMS AND CONDITIONS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE www.canmarkprinting.com WEB SITE. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE LIABILITY OF Canmark Printing UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00).


Enforcement of Terms and Conditions of Use
BY ACCESSING AND USING THE www.canmarkprinting.com WEB SITE, YOU AGREE THAT YOUR ACCESS TO AND USE OF THE www.canmarkprinting.com WEB SITE IS SUBJECT TO THESE TERMS AND CONDITIONS OF USE, AS WELL AS ALL APPLICABLE LAWS, AS GOVERNED AND INTERPRETED PURSUANT TO THE LAWS OF THE STATE OF MASSACHUSETTS, UNITED STATES OF AMERICA.

Modification of Terms and Conditions of Use
Canmark Printing RESERVES THE RIGHT, AT ANY TIME, TO MODIFY OR UPDATE THESE TERMS AND CONDITIONS OF USE AND, BY ACCESSING AND USING THE www.canmarkprinting.com WEB SITE, YOU AGREE TO BE BOUND BY ANY SUCH MODIFICATIONS OR UPDATES. THEREFORE, YOU SHOULD PERIODICALLY VISIT THIS PAGE TO REVIEW THE CURRENT TERMS AND CONDITIONS OF USE TO WHICH YOU ARE BOUND.